Privacy Policy

Last updated:

Introduction

Quozranxchap ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We encourage you to read this policy carefully to understand our practices regarding your personal data.

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you express interest in obtaining information about our products or services, participate in activities on our website, or contact us directly. The personal information we collect may include:

• Name and contact information (email address, phone number, mailing address)
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors)
• Communication preferences
• Any other information you choose to provide in correspondence with us

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and your visit, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and time spent on pages
• Links clicked and navigation patterns
• Date and time of your visit

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders for blinds, curtains, and related products
• Providing customer support and responding to your enquiries
• Sending you information about our products, services, and promotions (with your consent)
• Improving our website, products, and services
• Analysing website usage and trends
• Protecting against fraudulent or unauthorised transactions
• Complying with legal obligations
• Scheduling consultations and installation appointments
• Maintaining records for warranty and after-sales support

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing necessary to fulfil our contract with you when you place an order
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services
• Consent: Processing based on your explicit consent, such as marketing communications
• Legal Obligation: Processing necessary to comply with applicable laws and regulations

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing, delivery, installation, and marketing assistance
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our customers or others

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Secure storage of physical documents

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations. When personal information is no longer needed, we will securely delete or anonymise it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information in certain circumstances
• Right to Restriction: Request restriction of processing of your personal information
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than New Zealand. We ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable data protection laws.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Quozranxchap
7B Carmont Place, Mount Wellington, Auckland 1060, New Zealand
Phone: +64 9 274 9313
Email: notifyuse@quozranxchap.world